Frequently Asked Questions
ORATIME CO · Client care
Frequently asked questions
Everything you need to know about buying, selling and shipping your timepiece. For a personal answer, our team is here to help.
Buying a watch
Authenticity, availability and purchasing.
Are your watches authentic?
Every timepiece is thoroughly inspected and verified by experienced professionals to ensure authenticity before it is listed for sale.
What does “available by inquiry” mean?
An inquiry listing lets you request current pricing and availability. Contact our team to confirm the exact watch, condition, production year and included accessories before purchasing.
Can you help with bracelet sizing?
Most watches are adjusted to fit a standard wrist size. If you need extra links or sizing adjustments, our team can assist before or after purchase. Please let us know your wrist size when inquiring.
What is your return policy?
All sales are final. Please review our return policy and contact us with any questions before purchasing.
Selling your watch
From your first quote to your payment.
How do I start the selling process?
Submit your watch details through our Sell My Watch page or contact our team for a quote. We will guide you through the next steps.
What information should I provide?
Include the brand, model or reference number, condition and clear photos. Let us know whether you have the original box and papers so we can provide an accurate offer.
Is there a fee to receive an offer?
No. An evaluation is free, with no obligation to sell.
How do you determine the value of my watch?
We consider the model, condition, materials, current market demand and recent sales data when evaluating your watch.
Can I sell a watch without its box or papers?
Yes. We purchase watches without their original box or papers, although original packaging and documentation can affect the value.
How quickly will I receive payment?
Once your watch is received, inspected and approved, and the offer is confirmed, payment is issued immediately by bank transfer or check.
What if I decline your offer?
If you choose not to proceed, your watch will be returned to you fully insured at no cost.
Shipping & security
Careful handling, insured delivery and tracking.
How long does shipping take after purchase?
Orders are typically processed quickly after payment confirmation and shipped via overnight delivery. See our shipping policy for details, or contact us to confirm delivery arrangements for your order.
Do you provide a free shipping label when I sell?
Yes. We provide a complimentary, fully insured shipping label with no hidden fees or commissions. Our team will guide you through the shipping process.
Is my watch protected during shipping and inspection?
Shipments are discreet, tracked and fully insured based on the quoted value. Your watch is handled securely and processed under strict security measures throughout the evaluation.
General questions
Visiting and contacting ORATIME CO.
Where is ORATIME CO located?
We are based in Los Angeles, California, and operate by appointment only. Contact our team to arrange an appointment.
Is your website secure?
Our website uses encryption technology to help protect your personal and payment information. You can learn more in our privacy policy.